篇名

關懷式調解以「無知態度」為有效溝通之本   免費試閱

並列篇名

Innocent Attitude Is Fundamental of Effective Communication in Caring Style Mediation

作者
中文摘要

關懷式調解結合了羅傑斯以客戶為中心的諮商與敘事醫學以無知的心態為基礎與重視對話編織出新故事。本文提出實質有效接洽當事人的三步驟:一、願意以無知的心態與對方溝通;二、以理性觀察分析為中心;三、取得資訊轉換成新認知。特別是在有衝突產生的時候,這樣的無知態度,也許就能獲取一個新的關鍵資訊,對膠著的衝突狀態開啟一扇良性的門,通往讓事件圓滿的可能落幕之途。

英文摘要

The core concept of caring style mediation combined 3 parts: Rogers?client center counseling, narrative medicine innocent attitude, and focus on dialogue to form a new story. We postulated 3 procedures to approach client, effectively: 1. Willingness to communicate with attitude of innocent; 2. To observe and analysis on reason basis; 3. To transform useful data into new recognition. Innocent attitude is an important way to obtain key information that may be willing to open a door toward good and possible kindness way of solution in a sticky state of conflict. Always remind yourself: To reach the unreachable!

起訖頁

114-118

出版單位
DOI

10.3966/241553062017120014010  複製DOI  DOI查詢

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