Practical Application of Listening Skills in Mediation ─ In the Basis of Caring Style Mediation
Listening and questioning are mutually reinforcing each other. “Asking the right questions,” so that both parties can sense the core of the problem and only when the mutual needs are satisfied, settlement be accepted both in the sensibility and the rationality can be said to be the ideal mediation. The three main types of skill of communication and care advocated by caring style mediation are analytic, supportive, and transformative power. Communication skills is fundamental in supportive power which includes listening and asking questions. Through listening, we will know how to ask questions and furthermore ask more critical questions so that the speaker can talk voluntarily and continuously. This article focus on “listening” techniques, one of supportive power out of three major skills type of caring style mediation. It will explain listening to the five levels and “five plus one,” which is why, where, what, when, how to listen, and Whom should be listen to. Aiming to clarify the importance of listening, to organize and analysis the state of the speaker, and to find out how to listen to the clue of the problem to help resolve the dispute.