調解提問技巧之實務運用──以關懷式調解出發【實務講座】 試閱
Application Skill of Asking in Mediation: In the Basis of Caring Style Mediation
提問是調解技巧中非常重要的關鍵之一，「問對問題答案就出來了」。調解中「問對問題」，讓雙方當事人都感覺到問題的核心，彼此的需求都被滿足時，感性與理性都能接受的調解，才是理想的調解成立。要問對問題並非易事，本文將關懷式調解的支援技巧之一：提問，以哈佛大學教育學院院長提出的5+1個人生重要問題來深入闡述，期盼加強相關技巧之實務運用。
Asking is a key element in technics of mediation. "Asking the right question and you will get the right answer!" In mediation process, asking the right question will enlighten both parties sense of core concern. Idea mediation is not achieved, unless both parties’ needs are fulfilled, and accepted emotionally and rationally. It is not easy to ask the right question, this article introduced supportive technic-asking of caring style mediation on top of Ryan’s 5 essential questions plus 1 for practical application.
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